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89%
Total satisfaction
after undecided were parted:
Definetly No
No
Definetly Yes
Undecided
Yes
1
8
11
21
59
%
The question categories of our SBM satisfaction survey are
as follows;
New User Management
Non-stop application service
Demand Returns
Technical Service
Reports
Help and Technical Documents
According to the results of the survey, it was observed that
there is 89% satisfaction of the SBM services.
A survey for the insurance companies was carried out
in accordance with the vision, mission and values of our
company and the aim was to assess whether the needs of
the insurance companies were met, to specify the general
view about SBM and also to assess satisfaction on category
basis. The satisfaction levels of the insurance companies
from the SBM services were measured with this survey.
207 Users from 45 insurance companies answered the
survey which includes 10 questions.
SBM Customer Satisfaction Survey
As you know, the rearrangement of the current KTT according to the new user management of SBM has been completed
and Our project has been released for the insurance companies users on 22 December 2012 .
The following will be gained with this new version;
The system will be accessed by single user and the confusions due to username and password will be eliminated,
Facilitations for usage will be provided with new interfaces and the dynamic structure and time loss will be prevented,
With the SİSBİS integration, during access, the instant warning systems will start according to the information of the
insured involved in the accident or the information of the car,
Cases with a suspicion of abuse will be notified to the user instantly,
The details of the past accident will be viewed and the record entries will be made more satisfactorily,
User errors will be prevented by new controls,
Fake appeals will be prevented by increasing controls about the insured appeals,
Defining users and delegation of authority for the insurance companies will be made easier.
Accident Report Has Been Upgraded
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