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Ocak Şubat Mart Nisan Mayıs Haziran Temmuz Ağustos Eylül Ekim Kasım Aralık
4000
3500
3000
2500
2000
1500
3194
2816
3210
3218
3633
3284
2327
2231
2117
1891
2251
2676
Requests Numbers (Monthly, 2012)
When we analyse requests based on months, we can see that the request numbers are variable.
İn a more detailed research the rising from March, April and May 2012, can be review as EGM controls having the first year
as it was taken into consideration on the 1st of april and the intensity of the renewing period. Despite this a decrease can be
seen during summer and another increase by the end of the year.
As Insurance Information and Monitoring Center we provided Request Management System (JİRA) since the second half of
2010, in order to serve our business partners, insurance companies, an online, more traceable and faster service.
With the SBM Reguest Management System, we aim to measure the quality of our service and increase their satisfaction.
2012 reports of the management system can be seen below and %98 of these requests have been solved. At 2013, our goal
is to solve %100 of all requests and obtain the highest satisfaction.
To increase service quality, we have sent an announcement to our members about our new phone lines they can use to reach us
faster and easily, if they have any problems about the requests they send through management system. We obtain to increase
the effectiveness of communication and give the necessary information about the demands, with the authorized staff using this
line.
And also Company Relationship Managers assignments were made to realize the requirements, wishes and expectations and
coordinate, the continuous and effective working,
Demand Management System Reports
REPORTS 27