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03/05/2016

Experts and Beneficiaries to Score Repair Centers
Repair Center Reference List Acurriculum and Supported General Specifications As per the Repair Center Reference List Curriculum dated 08.09.2015 and numbered (2015/32) released by Undersecretariat of Treasury, a Repair Center Reference List will be created at Insurance Information and Monitoring Center (SBM). With this list, the goal is to improve the quality of service provided by means of expert and beneficiary views and scoring methods. The new practice has been officially adopted based on the curriculum numbered 2016/8 and dated 22.02.2016. 
The main purpose of the new practice is to develop a nationwide repair center pool in SBM database, to score the repair centers based on the quality of service they prove and to make available to beneficiaries, a list of repair centers which will serve as a reference for repair and maintenance services based on these scores. Experts And Beneficiaries (Policyholders, Drivers) Can Now Score The Repair Centers 
With the new practice, the experts will be able to assess the service center where the vehicle for which they provide expertise service was repaired via the web application as per the principles and procedures determined by the Undersecretariat of Treasury. 
At the same time service provided by every repair center can be reviewed and scored by the beneficiary via the e-Devlet system.

Scoring will be based on 100 points and score calculations will be as 80% expert scoring and 20% beneficiary scoring. 
The beneficiary will be given 3 days to score the service provided by the repair service that the expert reviews. If the beneficiary fails to make an assessment and provide a score within 3 days, score calculation will be based only on expert evaluation. 
Beneficiary will be notified by e-mail and SMS about the evaluation stages and access information and the expert will be notified via e-mail. Repair Centers With Low Scores Will Be Removed From The Reference List 
As a result of scoring, evaluations with scores of 60 and lower will be considered to be negative and evaluations with scores of 60 and above will be considered to be positive. 
In case the share of total of negative evaluations exceeds 30% of all evaluation scores, the repair center in question will be notified via e-mail and SMS. 
In case the share of total of negative evaluations of a repair center as a result of all evaluations within one year exceeds 40% of all evaluation scores, the repair center in question will be removed from the reference list for a period of one month. 
In case the same situation repeats itself during the same year, the service center in question will be removed from the reference list for 3 months and if it happens for a third time, the service center will be removed from the reference list for a period of six months. 
Also, service centers with a history of infraction of rules or exploitation, will be removed from the reference list for a period of one year after the court decision is finalized. 
Service center removed from the reference list will be automatically added back to the reference list after the penalty period is over. Repair centers removed from the reference list and then added to the reference list after their penalty period can be removed again from the list two months later at the earliest. Each time the service centers are added or removed from the reference list, they will be notified via e-mail or SMS. 
Procedure for removing service centers from the reference list will take effect as of 1 October 2016 with regard to its general provisions. The procedure for removal from the reference list, of new service centers to be included in SBMs service center pool after 1 April 2016, will start 6 months after the related service center is added to SBM’s repair center pool.​
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